Can I purchase a gift certificate?

Yes, you can purchase a gift certificate that you, or someone else, can use to purchase any products on our website. Please email us at [email protected] to order a gift certificate.

How quickly do you fulfill orders?

We will process your order within 24-48 hours except for weekends and holidays. If you placed your order during a weekend or holiday, it will be fulfilled the next business day. Bulk orders though can take a little bit longer.

How long will it take for my order to arrive?

It can take 15-30 days for our product to arrive. Although most of the time, our product will arrive a lot quicker. Please refer to our shipping policy for more information.

How do I check the status of my order?

Upon order completion, you will receive an email confirming your order. Tracking information will also be sent once the order is processed and shipped. Using the order number and email address upon checkout, you can also track your order using the Track Your Order item on the menu bar.

How can I add a coupon or discount code to my order?

If you got a coupon or discount code, you can enter it on the checkout page. Just above the “Billing Details”, you’ll find a link that will let you enter your code.

I entered the wrong shipping address, what will I do?

If you entered a wrong shipping information, please contact us immediately at [email protected] so we can have it corrected before shipping.

Is your site safe to use?

Absolutely! We take security and privacy very seriously. All payment transactions done on our website are secured by Paypal. When you send a payment using PayPal, the recipient, Kashmir Leggings, won’t receive sensitive financial information like your credit card or bank account number. This way, you don’t have to worry about paying people you don’t know.

What is your return policy?

You have 72 hours, or 3 days, after receipt of the item to check and decide if you keep the item or not. Please refer to our Refunds and Returns Policy for more information.

Please note that incorrect or defective items caused by Kashmir Leggings or the courier need not be returned. Just tell us what went wrong, attach pictures, and we’ll give you your money back in full. More information in our Refunds and Returns Policy.

What is your refund policy?

Depending on your preference, we can refund your payment or give you a coupon code for the same amount which can be used to purchase any items in our store. If you choose a refund, we can only refund to the same credit card via the same payment method you used when you placed the order. Please refer to our Refunds and Returns Policy for more information.

Got questions not answered above?

Contact us via our contact form or email us at [email protected] and we’ll get back to you as soon as possible.